Legal
Privacy Policy
How we collect, use, and protect your personal information.
Last updated: 25 March 2026
Who We Are
This privacy policy explains how First Choice Roof Repairs Ltd ("we", "us", "our") collects, uses, and protects personal data when you use our website at https://firstchoiceroofrepairs.co.uk or contact us directly.
Business name: First Choice Roof Repairs Ltd
Address: Pencraig House, Monksmuir Park, Haddington, EH41 3SB
Email: firstchoiceroofrepairsltd@gmail.com
Phone: 07473 431365
First Choice Roof Repairs Ltd is the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Data We Collect
We collect the following personal data when you submit an enquiry through our website contact form:
- Your name
- Your phone number
- Your email address
- The type of service you are enquiring about
- Any additional information you provide in the message field
We do not collect sensitive or special category data through our website.
How We Collect Your Data
We collect personal data directly from you when you:
- Submit an enquiry through the contact form on our website
- Contact us by email or phone
Why We Collect Your Data and Our Lawful Basis
We use the personal data you provide for the following purposes:
- To respond to your enquiry - our lawful basis for this processing is legitimate interest (Article 6(1)(f) UK GDPR). We have a legitimate interest in responding to enquiries from potential and existing customers.
- To arrange and provide roofing services - where you proceed with a booking, the lawful basis becomes performance of a contract (Article 6(1)(b) UK GDPR).
We will not use your data for marketing purposes unless you have given explicit consent.
Who We Share Your Data With
We do not sell your personal data to any third party. Your data may be shared with the following service providers who act as data processors on our behalf:
- Netlify, Inc. - our website hosting provider. Contact form submissions are processed and stored by Netlify. You can read their privacy policy at netlify.com/privacy.
We may also disclose your data if required to do so by law or in response to a valid legal request from a public authority.
Website Analytics
When configured, this website uses Cloudflare Web Analytics, a privacy-focused analytics service provided by Cloudflare, Inc. Cloudflare Web Analytics does not use cookies, does not track individual users, and does not collect personal data. It provides us with aggregate, anonymous data about website traffic.
We do not use Google Analytics or any other cookie-based tracking tools on this website.
Cookies
This website does not set any non-essential cookies. We do not use advertising cookies, marketing cookies, or cookie-based analytics tools. If this changes in future, this policy will be updated accordingly.
How Long We Keep Your Data
We retain enquiry data (form submissions and related correspondence) for up to 12 months from the date of your enquiry, unless a contract or ongoing business relationship results, in which case data will be retained for the duration of that relationship plus six years for legal and accounting purposes.
After the retention period, your data will be securely deleted.
Your Rights Under UK GDPR
Under the UK General Data Protection Regulation and the Data Protection Act 2018, you have the following rights regarding your personal data:
- Right of access - you can request a copy of the personal data we hold about you.
- Right to rectification - you can request that we correct any inaccurate or incomplete data.
- Right to erasure - you can request that we delete your personal data where there is no compelling reason for us to continue processing it.
- Right to restrict processing - you can request that we limit how we use your data.
- Right to data portability - you can request that we transfer your data to another organisation or directly to you, in a structured, commonly used format.
- Right to object - you can object to our processing of your personal data where we are relying on legitimate interest as our lawful basis.
To exercise any of these rights, please contact us at firstchoiceroofrepairsltd@gmail.com. We will respond to your request within one month.
Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.
Information Commissioner's Office
Website: ico.org.uk
Helpline: 0303 123 1113
We would appreciate the opportunity to address your concerns before you contact the ICO. Please reach out to us at firstchoiceroofrepairsltd@gmail.com in the first instance.
Children's Privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take steps to delete it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
First Choice Roof Repairs Ltd
Pencraig House, Monksmuir Park, Haddington, EH41 3SB
Email: firstchoiceroofrepairsltd@gmail.com
Phone: 07473 431365